Septic Maxx
Reviews and Complaints
Dishonest and annoying, whoever they are...
- Dishonest and unreliable company
Preferred solution: legal action against them for fraud and dishonesty
Harrassment by phone
These people don't give up
Septic Maxx
Many calls in a matter of minutes
Septic maxx
Rude, harressing, threating, by phone, going to ruin my credit if I don't pay for the product which I didn't want, told them that , this started right after my husband died 10 years ago. The keep caling me that I need more.
now they are still calling me, telling me I had 30 days to return the product. I wasn't even home when it came and there is nothing in writing that states that unless its inside the package which I didn't open. Then the postoffice will no send it back and according to UPS it will cost over $25 which I don't have. I am on SS and on a very limited budget.
I am 76 years old have trouble hearing and some times can't catch everything that they say. I even told them that to no avail. I have talked to people in Vermont and they say that Septic Maxx doesn't really work anyway.
I told them I didn't want any more of their product which is sitting in my bathroom on the shelf. I put a stop payment on my checking account so they can't get any money out of it.
Preferred solution: Let the company propose a solution
Preying on the Elderly
- Not giving a refund when asked due to a good reason
Preferred solution: Full refund
Septic Maxx Warranty Review
Beware of this company
beware of this co. they called me i agreed to try there product.
i never got it. it was delivered but not to me apparently i contacted UPS,where they shipped it from and they said the sender had to file a claim, UPS left it with USPS for home delivery scanned it and left it some wheres at 11:55 am my mail does not get to me untill about 2:00 pm to 3:30 pm my rural route mail carrier leaves the p.o at 11:30 am so i called USPS and they told me the sender had to make a claim threw UPS also due to the type of shipping the sender paid for the cheaper shipping is why the P.O had to deliver it. they refuse to make a claim and wont me to pay for something I have never gotten of 208.00 and are rude nasty non professional in there job and they know more then the companies they use to ship there products. i even went as far to provide them with the phone # to each and they made funny noises and other people got on the phone calling me a liar and said they were not making a claim i was going to pay it, I will not pay for anything i have not gotten.
when they can make a claim and there employees complain that is to much work for them to do . so if you use them you have been warned of what happened to me. with them.
and all they have to do is make a claim and they will be paid for the lost / misplaced or misdelivered package how ever they choose to look at it. there is no photo as i got anything from them but wanting money
Great product.
- Loved this product
Septic Maxx System Review
Resolved: Septic Maxx
After posting on the Better Business Bureau the company responded with a considerable effort to stand behind their product and apologized for the misunderstanding with their 6 month no obligation guarantee. They have resolved the issue and have issued an apology for any clarification errors. I am impressed that they would go through the effort and is shows that they stand behind their product, even if I am not allowed to use it in the area I live.
- Initially answered questions
- Bait and switch
Preferred solution: Full refund
We were scammed and are now seeking a chargeback from our credit card company
MARIA B. TREUTER
McKinney, Texas 75069
July 3, 2014
Merrick Bank
Customer Service
P.O. Box 9201
Old Bethpage, NY 1180*-900
Via: Certified Mail, Return Receipt Requested
Attention: Fraud Department
RE: Fraudulent/Scam Purchase/Charge To Credit Card #XXXXXXXXXXXX0286 on or about April 30, 2014 with respect to SepticMAXX
To Whom It May Concern:
After my husband, Kenneth W. Treuter’s telecom discussion earlier today with June he did as she instructed and contacted Septic MAXX stating that he stands by his conclusion that the aforesaid company and its sales department procured a sale and a charge to my credit card on said date by misleading, fraudulent/misrepresented statements made to him with respect to purchasing both a “septic protection” and “homeowner protection” plan which would protect us from septic system charges and repair or replacement of home appliances, wiring, plumbing etc. At said time he requested and was assured that he would receive a “policy”/written contract detailing the protections and exclusions covered in the company’s protection plans/insurance policies. To date we have never received such written contracts and even though he requested the same three additional times the company has never provided anything but four glossy pamphlets titled SEPTIC MAXX “Maximum Security For Septic Systems” with a cover letter electronically singed by James Jackson, Customer Service. At no time has the company or its staff provided any document with respect to the “homeowner’s plan,” i.e. American MAXX. I believe that if they had we would have immediately, upon examining the contract and thoroughly reading it, cancelled the sale and demanded a refund. It occurs to us that the company realized such and purposely never tendered a copy of the so-called homeowner’s protection plan.
Yesterday, July 2, 2014, when we attempted to use the “homeowner’s protection plan” (American MAXX) to address the issue of our hot water heater having gone out our claim was flatly denied by Septic MAXX’s/American MAXX’s supposed “administrator” (Universal Administrator). When my husband called Septic MAXX so as to make a strong exception to said denial, he, through a lengthy discussion with an individual identified as Melissa clearly stated his complaint about the matter it obvious to him that the company had defrauded him and outright lied to him at the time of the sale with respect to the pointed assurances given to him by one James Jackson. My husband and I are now, more than at any previous time, thoroughly convinced that the company and its “plans” are indeed scams and that their sales staff knowingly, wilfully, and purposely used fraudulent statements about the so-called “plans” to oversell the “plans” and their, for all practical purposes, no-existent benefits and coverage in order to procure a sale.
After my husband called Septic MAXX today Melissa answered the phone and my husband requested to speak to James Jackson and after an long wait when put on hold he was finally connected to an individual identifying himself as Adam who stated that he would easily resolve our complaint by issuing a pro-rata refund. Further, Adam stated that he would figure the amount of the refund and email my husband wherein such would be stated and that the company would then to issue the refund amount back to our credit card within three (3) to five (5) business days. My husband was further assured that the promised email would be sent by the end of the day (which should have been by 4:00 P.M., Texas central daylight time). And when it became obvious that the email was not going to be sent, my husband then once again called the company and was connected to an individual who at first identified himself as “Jack” and then as “John”. That individual stated that he was aware of my husband’s previous conversation with Adam and that as soon as the company’s computer was fixed (repaired?) my husband would receive the promised email. However, the email was never sent or received.
The bottom line is this: we do not want to hear from and/or deal with anymore of Septic MAXX's staff with their misrepresentations, outright lies, and fraudulent activities. We want a full refund and a CHARGEBACK made against Septic MAXX so the full amount of the April 30, 2014 charge is cancelled and removed from our Merrick Bank Visa Account balance.
We are also advising Ms. Pam Bondi, Florida’s current Attorney General, through her office’s consumer protection division (Office of the Attorney General, PL-01 The Capitol Tallahassee, Florida 32399-**** - Telephone: (850) 414-****) and request that the Attorney General’s office use its good office and enforcement powers to address our complaint and serious concerns for the protection of other potential victims. We, in no uncertain terms, have a good faith belief and therefore do believe that Septic MAXX (at the least in our particular dealing with them) has proven itself to be a scam and a fraudulent company and we are requesting that it be thoroughly investigated and upon a finding of evidence to the same that a formal suit be filed against them through the proper judicial court system used by the Florida Attorney General’s office to protect consumers against such scams and fraudulent methods as those to which we have been subjected by Septic MAXX, American MAXX, James Jackson, Melissa, Adam, the company’s so-called claims Administrator company (which by all evidence available is not an independent company but simply a part and parcel part of Septic MAXX’s scam and defrauding company practices). Hopefully the company and its main players will find themselves indicted and prosecuted to the full extent of the law.
We shall look forward to your kind and courteous assistance in having the April 30, 2014 charge fully cancelled and the expended funds refunded to our Merrick Bank Credit Card Account.
We will continue to fully cooperate with your company through its agent(s), appeal to any and all state and federal consumer protection agencies and do all that is within our power to see that Septic MAXX is brought to justice and either shut down, prevented from calling on people such as we or ordered to cease and desist from scamming, intentionally lying to, and purposefully misrepresenting their baseless scripted selling points those from whom they seek to obtain funds for a worthless product/service, defrauding the public and carrying on their unlawful business practices.
Yours truly,
Maria B. Treuter
Primary Card Holder
Copies: SepticMAXX
4733 W. Atlantic Ave. C-7
Delray Beach, Florida 33445
Via United States Postal Service
Certified Mail, Return Receipt Requested
Office of the State of Florida’s Attorney General
PL-01
The Capitol Tallahassee, Florida 32399-****
Septic MAXX Doesn't Work!!!!!!!!!!!
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Please call compny. They resolve all issues. Ask for james.